Question 1

How much can I earn?

Accepted Answer

Your pay is based on the time and distance of each ride according to your city’s rates. When lots of people are requesting rides — during commute hours or after a big concert — you can earn even more.
We also offer driver incentives to help you make extra money on top of each ride. Passengers also tip through the app — those are 100% yours. Learn more.

Question 2

How do I get paid?

Accepted Answer

Your pay is based on the time and distance of a ride (and you keep 100% of your tips, of course). All payments are made through the Rydei Driver app weekly, so you’ll need to add your banking info to get paid.

Question 3

How long does the application process take?

Accepted Answer

Typically, filling out basic information (like your mobile phone number, driver’s license, and other documents) takes less than 30 minutes. Then a few more things need to happen:
Background check: Safety is our top priority, so we’ll need to run a criminal background check and review your driving history. This can take a few days to be completed.
Vehicle inspection: If you’re using your own car, some regions will require an inspection to make sure it’s road-ready.

Question 4

Can I rent a car instead of using my own?

Accepted Answer

Yep, we’ve got you — rent a car through our Express Drive program. Once you’re approved to drive, you can just pick up your rental to start earning. Insurance and standard maintenance are included.

Question 5

Is Rydei safe?

Accepted Answer

At Rydei, we’re committed to driver and passenger safety. We’ve got your back before, during, and after the ride.
24/7 support: Easily contact our support team for reliable, around-the-clock help by phone or email, with any issues on and off the road.
Emergency assistance: You always have the ability to contact 911 directly from your app.
Insurance: Our car insurance has you covered — from the moment you switch into driver mode until you drop off your last passenger of the day. Learn more.

Question 6

Are there other requirements to drive in my city?

Accepted Answer

You can drive anywhere Rydei is available, but some cities have additional requirements. Find your city.

Question 7

How does the Rydei Driver app work?

Accepted Answer

Once you’re approved to drive, just hop into your car, open the Rydei Driver app, and go online. You’ll be matched with someone who is requesting a ride near you.
For a better sense of what driving with Rydei is like, watch the full video of a new driver during her first week and check out our top Driver app features.

Question 8

What if I’m missing one of the required documents?

Accepted Answer

You’ll need all required docs to drive with Rydei. If your vehicle doesn’t qualify, you can rent a car through Express Drive.
If you need insurance for your own car, try GEICO’s Rideshare Policy. You’re covered whether your app is on or off — so you have peace of mind when you drive with Rydei. Learn more.

Question 9

How can I get additional help?

Accepted Answer

Contact our online support team. If you’d like to talk to someone in person, see if there’s a driver Hub or Rydei Service Desk in your city.

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